Refund & Cancellation Policy
Last updated: 15 June 2026
This policy explains how ReefPin subscriptions, cancellations and refunds work. ReefPin is operated by BITS Blackrock IT Solutions and payments are processed by Kashier in Egyptian Pounds (EGP).
Free trial
Every new user gets a 14-day free trial with full access to the whole app. No payment is taken during the trial — you only ever pay if, after trying everything, you decide ReefPin is for you. This is your opportunity to evaluate the service in full before any charge.
Billing & renewal
After the trial, a subscription (monthly or annual) gives you full access. Subscriptions renew automatically at the end of each period using your chosen payment method, until you cancel.
Cancellation
You can cancel at any time. Cancelling stops the next automatic renewal — you will not be charged again. Your access stays active until the end of the period you have already paid for, then reverts to the free state.
Refunds
Because every user gets a full 14-day free trial to evaluate the app before paying a cent, all payments are non-refundable, including for partially used periods and unused time after a cancellation. We will, of course, honour any refund that is required by applicable Egyptian law, and we'll always look fairly at genuine billing problems — for example a duplicate charge or a technical error.
How to cancel or request help
Manage your subscription from the Pricing page, or contact us at support@reefpin.com with your account email and the charge in question. We aim to respond within a few business days.
See also our Terms of Use and Privacy Policy. ReefPin is a product of BITS Blackrock IT Solutions.