Refund & Cancellation Policy
Last updated: 27 August 2026
This policy explains how ReefPin subscriptions, cancellation and refunds work. Payments are processed by Kashier in Egyptian Pounds.
Free trial
Every new user receives a 14-day free trial with access to the app. No payment is taken during the trial; you pay only if you choose to buy a subscription period afterwards.
Billing and renewal
After the trial, a monthly or annual subscription provides full access for the paid period. Each payment covers one period only. There is no automatic renewal or stored payment method. When the period ends, access returns to the free state until you choose to buy another period.
Cancellation
There is no future payment to cancel because subscriptions do not renew automatically. Access stays active until the end of the paid period and then returns to the free state.
Refunds
Because every user receives a full free trial before paying, payments are non-refundable, including partially used periods, except where applicable Egyptian law requires a refund. We will fairly review genuine billing problems such as a duplicate charge or technical error.
Managing your subscription and getting help
View your current period and payment history in your profile, buy another period on the Pricing page, or contact support@reefpin.com with your account email and transaction details.
See also our Terms of Use and Privacy Policy.